Billing Terms and Conditions

At Heartima, we want every transaction to feel secure, straightforward, and easy. These Billing Terms & Conditions cover how payments work when you shop with us.

Accepted Payment Methods

You can check out securely with any of these:

  • Shop Pay
  • PayPal
  • Apple Pay
  • Google Pay
  • Visa
  • Maestro
  • MasterCard
  • American Express
  • Union Pay

All payments are processed in United States Dollars (USD).

Payment Processing

  • Payment is due at the time of purchase.
  • We hold off on processing or shipping an order until full payment clears.
  • If a payment fails or gets declined, we won't be able to confirm your order, and we'll follow up with you by email.

Pricing & Currency

  • Every price on Heartima.com is listed in United States Dollars (USD).
  • Prices may change without advance notice.
  • Promotional discounts, coupons, or offers can't be applied retroactively to past purchases.

Secure Payment Processing

Protecting your payment information is a top priority for us. Every transaction runs through SSL-encrypted, PCI DSS–compliant payment gateways built to keep your data safe.

Heartima never stores your credit card or payment details on our servers.

Refunds & Chargebacks

  • Refunds follow our Return & Refund Policy.
  • Refunds are issued back to the original payment method used at purchase.
  • Running into a payment issue? Reach out to us first at support@heartima.com, we'll work with you to get it sorted quickly.
  • Unauthorized or fraudulent chargebacks will be disputed and investigated to help prevent misuse.

Fraud Prevention

To keep both our customers and our business protected, Heartima reserves the right to:

  • Cancel or hold any order that appears fraudulent or involves unauthorized use of payment information.
  • Request extra identity verification on high-value or suspicious-looking orders.

These steps help us keep shopping safe for everyone.

Contact Information

Email: support@heartima.com

Support working hours:
Monday – Friday: 8:00 AM to 6:00 PM EST

We are working during regular US hours and will reply to messages within 24 hours of receiving them.

Business Information

ECOMMERCE GLOBAL NETWORK SERVICE LTD
Flat 6, Jordan House
St. Norbert Road
London
SE4 2LQ
United Kingdom

Company registration number: 15575752