Shipping policy

Free Shipping

All Heartima orders qualify for free shipping. There is no minimum purchase requirement and no additional fees applied at checkout.

Where We Ship

We currently ship exclusively within the United States. 

Handling time

• Once you place your order, we typically process it within 1–3 business days (Monday–Friday).
• Orders placed after 12 PM EST are processed the following business day. Please note that we do not process or ship orders on weekends or public holidays.

Transit Time

Once an order has been packed and dispatched to our trusted carrier, transit time  is usually 5–7 business days (Monday–Friday). This may vary depending on where you are located.

Total estimated delivery: 

The total estimated delivery window, from date of order, is 6–10 business days (Monday–Friday).

Please note that delivery times are estimates and may be subject to change during periods of high demand, such as holidays.

Order Tracking

A shipping confirmation email containing your tracking number will be sent once your order has been dispatched. To monitor the status of your order, use our Track Order page.

If you have not received a tracking confirmation within 3 business days of placing your order, or if your tracking number is not working, please reach out to us at support@heartima.com.

Shipping Damage

While we take every precaution in packaging, damage can occasionally occur in transit. Should your order arrive damaged, please contact us within 30 days of delivery at support@heartima.com, including your order number and a clear photo of the damage. We will arrange a complimentary replacement or issue a full refund, according to your preference.

Lost or Stolen Packages

If tracking indicates that your order was delivered but it has not been received, we recommend checking your property and confirming with neighbors, as packages are occasionally misplaced upon delivery. If the package still cannot be located, please contact us at support@heartima.com within 7 days, and we will investigate the matter and work toward a resolution.

Incorrect Shipping Address

We encourage customers to verify their shipping address carefully at checkout. If an error is identified after an order has been placed, please contact us immediately at support@heartima.com. We will make every effort to update the address prior to dispatch; however, changes cannot be guaranteed once an order has entered processing.

Contact Information

Email: support@heartima.com

Support working hours:
Monday – Friday: 8:00 AM to 6:00 PM EST

We are working during regular US hours and will reply to messages within 24 hours of receiving them.

Business Information

ECOMMERCE GLOBAL NETWORK SERVICE LTD
Flat 6, Jordan House
St. Norbert Road
London
SE4 2LQ
United Kingdom

Company registration number: 15575752