FAQ

1. What products does Heartima offer?

Heartima specializes in a variety of high-quality pickles. Our selection includes both traditional and unique flavors, crafted with the finest ingredients to ensure exceptional taste and quality.

2. How can I place an order?

Placing an order with Heartima is simple. Browse our products on the website, add your desired items to the cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information, and complete your order.

3. What payment methods do you accept?

We accept a variety of payment methods, including major credit cards, debit cards, and [list any other payment methods like PayPal, bank transfers, etc.]. All transactions are secure and encrypted to protect your information.

4. How long will it take to receive my order?

Delivery times vary depending on your location and the shipping method selected. Typically, orders within India are delivered within [X-X] business days. International orders may take longer, typically [X-X] business days. Please refer to our Shipping Policy for more details.

5. Do you offer international shipping?

Yes, we offer international shipping to select countries. Please note that additional customs fees, taxes, and import duties may apply. These fees are the responsibility of the customer and are not included in our shipping costs.

6. Can I track my order?

Yes, once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use the tracking number provided to monitor the status of your shipment.

7. What is your return policy?

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may be eligible for a return or refund under certain conditions. Please refer to our Refund Policy for more details.

8. How do I contact customer service?

If you have any questions or need assistance, you can reach our customer service team by email at heartima@gmail.com or by phone at 917907312389. We are here to help!

9. Can I change or cancel my order after it’s been placed?

If you need to change or cancel your order, please contact us as soon as possible at [Your Email Address or Phone Number]. Once an order has been processed and shipped, it cannot be canceled or changed.

10. Do you offer any discounts or promotions?

We occasionally offer discounts and promotions. Be sure to sign up for our newsletter and follow us on social media to stay updated on the latest deals and special offers.

11. Are your products suitable for people with dietary restrictions?

We strive to accommodate various dietary needs. Please check the product descriptions for information on ingredients and allergens. If you have specific dietary concerns, feel free to contact us for more details.

12. How should I store my pickles?

For the best quality and freshness, store our pickles in a cool, dry place. Once opened, we recommend refrigerating the pickles and consuming them within [X] weeks for optimal flavor.

13. Can I buy Heartima pickles in bulk?

Yes, we offer bulk purchasing options for certain products. Please contact us at heartima@gmail.com for more information on bulk orders and pricing.

14. How can I stay updated on new products?

To stay informed about new products, special offers, and more, sign up for our newsletter on our website and follow us on 
Instagram : heartima_pickles

Facebook :  Heartima